Frequently Asked Questions
At Pastelle, we know planning an event comes with plenty of questions, so we’ve gathered our most frequently asked ones here to help you find the answers quickly.
Select the section below that best fits your enquiry, and if there’s anything else you’d like to know,
we’d love to hear from you.
Weddings
General & Booking
When should we book and how do we secure our date?
We recommend booking as soon as your venue is confirmed, especially for peak season (May–September). Many couples book 12–18 months ahead. A deposit secures your date, with the balance due 4 weeks before. We can also hold a date provisionally for up to 14 days.
Do you cater outside of York/North Yorkshire?
Yes, we cater across Yorkshire and beyond, and love working in new venues.
What guest numbers can you cater for?
We work with everything from intimate weddings to large celebrations of up to 200 guests.
Do you offer tastings?
Yes, either at one of our exclusive tasting events or we will invite you to one of our Pop Up Supper Club events so you can experience our food before the big day.
Menus & Food
Do you offer set menus, bespoke menus, and seasonal dishes?
Yes. We create seasonal menus with both plated and sharing options, all using the best local produce. We also love designing bespoke menus that reflect you as a couple.
Can you cater for dietary requirements?
Absolutely! From vegan and gluten free, to dairy free or allergy-based requirements, we’ll create safe and delicious alternatives so all of your guests can enjoy the full Pastelle experience without having to compromise. This also means that you can select exactly what you would love to enjoy on your big day and we take care of the rest.
What styles of food do you offer (canapés, grazing, plated meals, evening food)?
Our seasonal menus contain a wide range of options for you to pick from. From canapés and grazing stations to multi-course feasts and roaming evening street food, we’ll design a menu to suit the flow of your day.
Can we mix and match different menu styles?
Of course, many couples combine canapes with plated courses or sharing feasts. We’ll guide you through the options to create the perfect package.
Service & Logistics
Do you provide staff for the wedding day?
Yes. Our friendly, professional team will look after everything from set-up to service, so you can relax and enjoy the celebration. Our Event Manager will work with you from your first enquiry, right through to delivering the service on your big day.
Do you bring crockery, cutlery, and service wear?
We provide all crockery, cutlery & service ware, using a mix of vibrant and eclectic crockery.
Do you offer bar services?
Not directly, but we can recommend trusted partners and work alongside them to ensure seamless service.
What venues can you cater in, and how does set-up work?
We cater in everything from barns and marquees to private homes. Our team usually sets up the day before and on the day itself, bringing any additional equipment required.
Pricing & Payment
What’s included in the price and do you offer packages for different budgets?
Yes, we’ll work with you to create a menu that suits your style and budget. Pricing always includes menu design, food, staffing, crockery, cutlery, equipment hire, and full service. Extras like linen can be arranged separately.
How does payment work, and what if numbers change or we need to cancel?
A deposit secures your date, with the balance due 4 weeks before. Final guest numbers are confirmed at that point, and the balance is based on that figure.
Can you provide meals for suppliers?
Of course. Many couples choose to add meals for their suppliers, and we’ll happily arrange this for you.
Supper Clubs
How do I book tickets to your Supper Clubs?
All tickets can be purchase via the website. Visit the Pop Up Events Tab and scroll through to find your preferred event, select the quantity of tickets you require and head to check out.
Where can I find out about your upcoming events?
We advertise all of our upcoming events on our Instagram & Facebook pages, and we also send an email out once they are live so if you subscribe to our mailing list you will be the first to know!
Do you cater for dietary requirements and how do I confirm these with you?
Yes, we cater for all dietary requirements if we are made aware of them in advance. You will receive an email the week before the event with all of the event details, and there is a form to complete with any dietary requirements or special requests.
What happens if I book tickets but then my plans change and I can no longer attend?
Tickets are non refundable once purchased so please check your date before booking.
I am a large group, can I book a big table for us all?
Due to the nature of our cosy restaurant, we try to limit tables to around 8 - 10 guests depending on other bookings on the night, and it may be that we need to split you across 2 tables (although they will be right next to each other) just so our team can navigate our quirky space. For groups larger of 20 or more, we offer exclusive hire of the restaurant where we can host your very own private supper club.
Venue Hire
I am looking for a place to host a party, can you help?
Absolutely! Our space is perfect for intimate celebrations or get togethers, and we can host up to 30 guests for a seated meal, or around 40 for a grazing station set up.
How much does it cost to hire your venue?
Private hire of the space is £275+VAT. This is for a 5 hour hire, either from 12pm - 5pm, or 5pm - 10pm
Do you allow live music?
Our restaurant an old converted coal merchants and is based in a residential area so whilst we do not allow amplified music, we can accommodate acoustic singers. Music must end by 9.30pm and the sound levels will be controlled by our management team. Unfortunately we cannot allow DJs, however we do have a Bluetooth speaker that you are welcome to link up to in order to play your own playlists through a device.
Is there parking on site?
Yes, there is space for around 8 cars directly next to the restaurant. If this is full, there is normally space on the nearby streets however please be mindful this is a residential area so please respect the neighbours.
Private Events & Parties
What types of private events do you cater for?
From milestone birthdays and anniversaries to garden parties, intimate dinners, launch parties and corporate gatherings, we design each event around your space, style, and guest list.
Where do you cater, and what locations do you cover?
We’re based in York and cater across Yorkshire and beyond. Whether you’re hosting at home, or at a private venue, our team will bring everything needed to create a seamless dining experience.
What size of event can you cater for?
We cater for groups of 20 guests and above, and work with events of all sizes, from relaxed private dinners to large-scale celebrations of up to 200 guests.
Do you provide staff and equipment?
Yes. Our experienced team handles everything from setup to service. We provide crockery, cutlery, and all service ware, and can arrange additional hire items if needed.
Can you design a bespoke menu for my event?
Absolutely. We’ll tailor your menu to suit your occasion, whether that’s an elegant seated dinner, a vibrant grazing table, or a relaxed sharing-style feast. Everything is designed around seasonal ingredients and your preferences.
Food Collections
What is the Food Collection service?
Our Food Collection service allows you to enjoy the Pastelle’s experience at home, at your own event, or wherever you’re celebrating, without the need for on site catering. Each menu is freshly prepared, beautifully presented, and ready to open up and serve.
What can I order?
You are welcome to choose from both our Canape menu, our Cold Grazing menu and our Sharing Desserts menu. Options include hearty mains, vibrant salads, seasonal sides, beautifully crafted canapes, and handmade desserts sides. Alternatively if you preferred a hot option, you are welcome to pick from our seasonal Sharing Mains and all hot dishes come in oven ready dishes along with warming instructions.
Do you cater for dietary requirements?
Yes, we cater for all dietary requirements if we are made aware of them in advance. You will receive an email the week before the event with all of the event details, and there is a form to complete with any dietary requirements or special requests.
How is the food packaged?
All dishes are carefully prepared and presented in recyclable packaging, clearly labelled and ready to serve. Platters can be displayed as they are, or transferred onto your own serving ware. We recommend that the food remains chilled until you're ready to serve and we can guide you on this once you have locked your menu choices in. If you are looking for visuals, head to our Takeaway Box story highlight on our Instagram account @pastelle.events
Where and when do I collect my order?
Collections are from our York restaurant on Livingstone Street, YO26 4YJ. During the booking process we will confirm your pick up time and provide storage or serving guidance to ensure everything stays fresh and ready to enjoy.